To Work “In” the Business

What we mean when we refer to ops work…

Contributor of knowledge and expertise focused on detailing and defining functionality for the fashioning of technology to solve real-world problems. These practitioners are known to focus on the “what” rather than the “how.”

The justification for embarking upon an organizational development effort (i.e. to work on the business), which determines the resources and priority allocated to the breadth (the “what“), depth (the “how“) and the urgency (the “when“) of delivering a solution. The “why” is often driven by a combination of stakeholders, including functional practitioners, visionary practitioners and…

The concise description of a human endeavor, which captures user story(s), workflow(s), feature(s) or capability(s) required to satisfy said endeavor. The “what” is most often articulated by functional practitioners.

Future cost accrued when past-and-present shortcuts are taken from a technical perspective, including those in design or use of infrastructural components that are suboptimal. Manifests as a present cost beared by technical practitioners, the payments of which come in the form of maintenance due to breakdowns, poor system performance and slowed delivery/deployment cycles.

Future cost associated with past-and-present shortcuts taken from a functional perspective, including lack-of-investment in: sufficient analysis of business risk, change management, business rules, process modeling and full understanding of customer needs Manifests as a cost in the present, beared by functional practitioners, the payments of which come in the form of limitations on innovation and…